At Peptidea, we are committed to delivering your research products safely, securely, and efficiently. This Shipping Policy outlines how orders are processed, shipped, and delivered.
By placing an order with Peptidea, you agree to the terms below.
1. Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Processing times may vary during:
- High-volume sales periods
- Holidays and weekends
- Inventory restocking delays
Orders are not shipped on weekends or public holidays.
2. Shipping Methods
Peptidea works with trusted courier partners to provide reliable domestic and international shipping options.
Available shipping methods may include:
- Standard Shipping
- Express Shipping
- International Priority Delivery
Shipping options and costs are displayed at checkout.
3. Delivery Time Estimates
Estimated delivery times vary depending on destination:
- Domestic Orders: 2–7 business days
- International Orders: 5–21 business days
Please note that these are estimated timeframes and are not guaranteed.
4. International Shipping
Peptidea ships to select international destinations where permitted by law.
Customers are responsible for:
- Ensuring products are legal in their country
- Paying customs duties, taxes, or import fees
- Complying with local import regulations
Peptidea is not responsible for shipments delayed, held, or rejected by customs authorities.
5. Order Tracking
Once your order ships, a tracking number will be provided via email when available.
Customers can use this tracking number to monitor shipment progress directly with the courier.
6. Shipping Address Accuracy
Customers must ensure all shipping details are correct before placing an order.
Peptidea is not responsible for:
- Delays caused by incorrect addresses
- Lost packages due to inaccurate shipping information
- Failed deliveries caused by incomplete address details
7. Lost or Delayed Shipments
If your shipment is delayed beyond the estimated timeframe:
- Check tracking updates first
- Contact the shipping carrier
- Reach out to Peptidea support if further assistance is needed
We are not liable for courier delays caused by:
- Weather disruptions
- Customs inspections
- Carrier operational issues
8. Damaged Packages
If your package arrives damaged:
- Take clear photos immediately
- Report the issue within 7 days of delivery
- Do not discard damaged packaging until the claim is reviewed
9. Split Shipments
In some cases, orders containing multiple items may be shipped separately depending on stock availability.
Additional shipping charges will not apply unless stated otherwise.
10. Contact Information
For shipping questions or assistance, contact:
Peptidea Support Team
Email: support@peptidea.com
Website: www.peptidea.com