At Peptidea, customer satisfaction and product integrity are important to us. Due to the specialized nature of research peptides, all sales are subject to the following Refund & Return Policy.

By purchasing from Peptidea, you agree to the terms outlined below.

1. Eligibility for Returns

Because our products are sensitive research materials, returns are only accepted under the following circumstances:

  • You received the wrong item
  • The product arrived damaged during shipping
  • The product is defective upon arrival
  • The shipment is incomplete or missing items

Returns are not accepted for:

  • Opened or used products
  • Improper storage after delivery
  • Customer ordering mistakes
  • Change of mind after purchase

2. Return Request Timeframe

All return or refund requests must be submitted within 7 days of delivery.

To request a return, customers must provide:

  • Order number
  • Description of the issue
  • Clear photo evidence of damaged, incorrect, or defective items

3. Refund Approval Process

Once your request is received and reviewed, Peptidea will notify you whether your refund or replacement has been approved.

If approved, we may offer:

  • Replacement product shipment
  • Store credit
  • Full or partial refund, depending on the issue

Refunds will be processed to the original payment method whenever possible.

4. Non-Refundable Situations

Refunds will not be issued for:

  • Delays caused by customs clearance
  • Incorrect shipping addresses provided by customers
  • Packages lost due to customer address errors
  • Products seized due to local import restrictions

Customers are responsible for understanding their country’s import regulations before ordering.

5. Shipping Costs

Original shipping charges are non-refundable unless the error was caused by Peptidea.

If a return shipment is required, Peptidea will provide instructions regarding return authorization.

6. Order Cancellations

Orders may only be canceled before shipment processing begins. Once an order has shipped, it cannot be canceled.

7. Damaged or Missing Packages

If your package arrives visibly damaged:

  • Photograph the package immediately
  • Contact us before opening if possible

For missing packages marked as delivered, customers should first contact the shipping carrier before filing a claim with Peptidea.

8. Contact for Refund Requests

For all refund and return inquiries, contact:

Peptidea Support Team
Email: support@peptidea.com
Website: www.peptidea.com